Returns & Exchanges Policy
Last updated: September 13, 2025
- Return window: 30 days from delivery for unused items in original condition with tags/packaging.
- Exclusions: Final‑sale items, gift cards, and worn/washed items are not returnable.
- Process: Email contact@collars.brand with your order number to initiate a return/exchange.
- Refunds: Issued to the original payment method once the return is received and inspected.
- Return shipping: Unless defective or we made an error, customer is responsible for return shipping.
This policy does not limit rights you may have under applicable consumer law.
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